Experience

(current) I currently work freelance or on projects with this company as a back-end developer, implementing technologies such as .NET and .NET/MAUI, MySQL, in memory query management with Redis, Docker, AWS, and Azure for deployments. As a project manager, I manage Azure DevOps and Git and Git Extension for version control. The entire product is built on a hexagonal and microservices architecture for greater quality control when exposing endpoints.

(05/2023 - 01/2024) A company providing administrative and accounting software for the real estate sector. I worked as a National Support and Implementation Analyst. My responsibilities included: Providing technical support nationwide remotely, by phone, and in person. Registering and managing tickets in the CRM, ensuring quality and customer satisfaction. Monitoring and following up on tickets with low ratings. Coordinating and attending training sessions and service optimization meetings. Performing software updates and maintenance for SIMI®. Managing databases following established protocols. Executing software implementations, ensuring compliance with procedures. Documenting activities and ensuring customer satisfaction after each implementation. Coordinating the resolution of requests, complaints, and suggestions (PQRS) with the relevant areas.

(12/2022 - 05/2023) One of the largest real estate

(11/2020 - 11/2022) A company specializing in technical support, both remote and on-site. For almost two years, my responsibilities included: Computer technical support and maintenance. Software installation and configuration. Network administration and configuration. System maintenance and management.